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Scheduled Cruises - Sightseing cruise tickets are not refundable. No-shows are considered forfeited. In the event of a tour cancellation by Prairie River Cruises Ltd., (for weather or river conditions which are quite rare) you will be given a "Captain's Boarding Pass" to welcome you on a future cruise.
Gift Certificates - Gift Certificates are not refundable. Gift Certificates that area a dollar value may be used to book any cruise or use on the boat for snacks or beverages (not meals, meals must be pre-booked as a cruise). Should you have a balance left at the end of your cruise, we will issue a new certificate for the remaining amount.
Dinner, Brunch and Tasting Cruises - Dinner, Brunch, Tasting and Fireworks cruise tickets may be canceled by the purchaser NO LATER than 12:00 noon two days before the booked date. These cancellations are subject to a 25% cancellation fee. After the two day cutoff, cancellations are non-refundable.
The Ship's Captain will make all decisions about weather and safety. Typically high winds in excess of 70 km/h are the one weather issue we have. We do sail in the rain. The Captain may decide to delay a departure a few minutes or may decide to cancel sailing entirely. If the Captain determines is it not safe to cruise, the Lily can remain at the dock and your meal will be served there. If the cruise is canceled by the Captain, and passengers are not permitted onboard the vessel, the ticket price will be refunded, or the cruise re-booked, at the customer's option.
Please do not bring outside food or drink on board including alcohol. Please also abstain from using cannabis and tobacco while on our ship.
Thanks for your understanding.